Lincolnshire County Council’s Web Team has received a Firmstep Award for Customer Excellence.The award is in recognition of innovation and commitment in working with Firmstep, who are a leading online forms and bookings solutions platform in the Government sector.
The award comes after LCC together with Firmstep prepare to launch a new Freedom of Information solution early next year, which allows the management of information requests and responses, in line with the Freedom of Information Act 2000. Customers can make new information requests, search through similar requests, and track the progress of their enquiry.
As a result both time and money is saved by reducing duplication of requests, and providing visibility of all requests on the web. Therefore encouraging self-service and in turn making the web the easiest way to make a request.
This is yet another example of how the web team strives to transform services in order to improve service delivery.
To view our current FOI pages please follow this link http://www.lincolnshire.gov.uk/foi
2 comments:
Sounds like an interesting development, but couldn't find it on your website anywhere! Can you post a link and also link it to the FoI pages on your website?
Hello,
Thank you for your comment. The FOI form is currently in it's final stages and is due to go live early next year. In the meantime you can still view our current FOI pages here http://www.lincolnshire.gov.uk/foi
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